SHIPPING & RETURN POLICY

📦 Shipping Policy

At Secret LLC, we’re committed to delivering your order safely, securely, and discreetly.

• Processing Time: Orders are processed within 1–3 business days.
• Shipping Time: Delivery typically takes 3–7 business days within the U.S. (International delivery times may vary).
• Discreet Packaging: All orders are shipped in plain, unbranded packaging to protect your privacy.
• Tracking Info: A tracking number will be provided once your order ships.
• Shipping Carriers: We use trusted carriers such as USPS, UPS, or FedEx depending on location and shipping method.

🔁 Return Policy

Due to the personal and intimate nature of our products, we maintain a strict no returns and no exchanges policy to ensure the safety, hygiene, and privacy of all customers.

We Only Accept Returns If:

• The product arrives damaged, defective, or incorrect.
• You notify us within 48 hours of delivery.
• You provide clear photos of the item and packaging.

If approved, we’ll issue a replacement or store credit.

❌ Non-Returnable Items Include:

• Toys
• Lingerie or outfits
• Lubricants or consumable products
• Any item that has been opened or used

For all issues, please contact us at Tk@wwwsecret2.com with your order number and photos attached.

Because your comfort is personal — and your trust is everything to us.